Why I find dell service pathetic

I found the dell India customer care very pathetic. I will list down what all things annoyed me.

1. When I call to confirm the sales, there was a confusion between two salespersons to confirm th order. They were trying to race to confirm the order first. They called me up several times to get the order. It was very cheap and inconvenient.

2. While taking order, the procedure to book was insecure. The person taking the order can simply misuse this information. Very unprofessional. I would trust a security verified site much more.

3. The website which tells order status is incorrect and shows outdated information.

4. When I called up the customer care to ask the status, I was told that the order has arrived and is in warehouse. I was told that it would be delivered today but no one came.

5. When I call customer care, first of all the call is forwarded by the first receiver to the 'concerned' person. The 'concerned' person doesn't pick the phone 2 out of 4 times. When they do pick the phone, their attitude is to always postpone action. They say someone will call you in one hour but no one calls. Th keep people waiting and do not satisfy the queries.

6. The delivery control is disgusting. There is no tracking as to when the package will arrive. They waste or precious time of customers. because they have taken payment in advance, they simply ignore the customers.

I just can't believe how such a business can survive while being so inconsiderate for its customers. Maybe because of corporate customers who simply don't care. pathetic.